Book of the Month Subscriber Frequently Asked Questions


I subscribed to the Book of the Month. When will I receive my shipment? 

The Book of the Month is always shipped during the 1st week of every month. Unless you are a brand new subscriber, then the current Book of the Month will be shipped to you immediately.


When will my card be charged for the Book of the month?

If you are a brand new subscriber, your card will be charged immediately at checkout. If you are already subscribed, you will not be billed again until the 1st of the next month. If you wish to cancel, please be sure to cancel before the 1st to avoid charges on your card.


I need help with my order!

No problem. Please email merch@luvbooks.com.


Where is my stuff? 

Please reference your tracking number provided at checkout. Most packages are shipped via USPS. If you still have not received your order after 7 business days, please contact us. 


How do I manage my subscription? 

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.


How do I cancel my subscription?

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.



How do I update my billing information?

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address. 


How do I skip a box?
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.



I want to upgrade my subscription. How do I change my subscription this quarter?

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.

But I still have questions.

Please send us an email at merch@luvbooks.com.