Shipping & Refund Policy

INTERNATIONAL SHIPPING

International customs is currently experiencing significant delays. If you have placed an order from outside the US and are currently waiting to receive your order, once you receive notice that we have shipped your package, please check your tracking number and contact your local post office for additional information. Once a package leaves our possession, we cannot control its movement. If your package is delayed in customs, you are not eligible for a refund.

If you would like to place an order from outside of the US, please email us at merch@waterhousepress.com before you place your order.  We can hold your package until customs delays are improved, or we can ship it to you with no guarantee on when you may receive it due to international shipping constraints that are beyond our control.

 

 

 

RETURNS 

Due to COVID-19 safety concerns, we cannot accept returns at this time. If you received a damaged or incorrect item, please contact us at merch@waterhousepress.com to receive a refund, store credit, or a replacement item. 

We cannot offer store credit if 30 days have gone by since your purchase.

Gift cards or electronic download products cannot be returned or refunded.

LuvBooks subscription boxes cannot be returned or refunded.

To request a refund for a damaged or incorrect item, please email your proof of purchase and request to merch@waterhousepress.com. 

To return your product, you should mail your product to: Waterhouse Press LLC, PO Box 248, Destin FL 32540, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable) 
Once we have processed your refund request, we will send you an email to notify you if your request qualifies for a refund, store credit, or a replacement item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at merch@waterhousepress.com.

SALE ITEMS (if applicable) 
Only regular priced items may be refunded. Discounted items cannot be refunded.

EXCHANGES (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at merch@waterhousepress.com.