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Contact & FAQ

Please read our FAQs before reaching out!

I ordered a free or discounted book but haven't received it yet. What do I do?

Please allow up to 10 business days to receive your free or discounted book before contacting us. If you received an order confirmation, we have your order details and are working on fulfilling it as quickly as we can. Fulfillment time varies based on demand and fluctuations in inventory. If you have not received your book after 10 business days, please email kelijo@waterhousepress.com.

 

I ordered a LuvBooks subscription box. When will I be billed for the next box?

When you subscribe, you are automatically billed for the first box. You will not be billed again until just prior to receiving the subsequent box and from that point on, roughly every 90 days.

 

Can I order a single LuvBooks Box?

To ensure we can order an appropriate amount of books and goodies for each quarter's mailing, we require subscriptions at this time. Single box purchases are not available.

 

I need help with my LuvBooks Box order!

No problem. Please submit your ticket here and we'll get right back to you: http://bit.ly/LuvBooksBoxHelp

 

Are all the LuvBooks store books autographed?

Most books can be purchased autographed and each product listing will note whether autographed options are available. Meredith Wild books are personalized and hand-signed. Because our authors live all over the US, all other autographed book purchases include a bookplate(s) signed by the author. Some discounted book bundles can be purchased without autographs.

 

But I still have questions.

Please email Keli Jo at kelijo@waterhousepress.com for further questions.